Refund policy

At Wexlay Wear, we want you to love your sneakers. If something isn't right, we'll make the return process simple.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible, your shoes must be:

Unworn and in the same condition you received them (please try them on indoors on a clean surface)
In the original shoe box, with all tags and packaging included
Accompanied by your order number or proof of purchase

Shoes that show signs of outdoor wear, such as dirt, scuffs, or creasing on the soles, cannot be accepted.

How to Start a Return

Email us at support@wexlaywear.com with your order number and the reason for your return.
Our team will reply within 1–2 business days. If your return is approved, we'll email you a prepaid return shipping label and instructions.
Pack the shoes securely in their original box and ship them back using the label provided.

Returns sent without prior approval cannot be accepted.

Return Address:
Wexlay Wear
5900 Balcones Dr, Austin Texas 78731, United States

Return Shipping Costs

Return shipping is free within the contiguous United States. We provide the prepaid label at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear in your account.

Original shipping charges are not deducted, since standard shipping is free on all orders.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@wexlaywear.com.

Size Exchanges

Need a different size? Start a return for the original pair using the steps above, and place a new order for the size you need. This is the fastest way to get the right fit, since popular sizes can sell out.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If your shoes are damaged, defective, or not what you ordered, email us within 7 days of delivery at support@wexlaywear.com with your order number and clear photos of the issue. We'll send a replacement or issue a full refund at no cost to you.

Non-Returnable Items

Items marked Final Sale on the product page
Gift cards
Shoes that have been worn outdoors, damaged after delivery, or returned without the original box