Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at support@wexlaywear.com.

If your return request is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.

Return Address:

4384 Silver Ln, Houston, TX, United States

Note: Items returned to us without prior authorization or request will not be accepted.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Custom products (such as special orders or personalized items)
Perishable goods (such as food, flowers, or plants)
Personal care products (such as beauty goods)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

If you have questions or concerns about a specific item, please get in touch before placing your order.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above policy, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As with standard returns, your item must be in the same condition that you received it unworn or unused, with tags, and in its original packaging along with proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item to confirm whether the refund has been approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the transaction.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@wexlaywear.com.