Shipping policy
At Wexlay Wear, we strive to deliver your order quickly, securely, and reliably. Please review our detailed shipping information and guidelines below.
1. Free Shipping
We are pleased to offer Free Standard Shipping on all orders across the contiguous United States no minimum order value or promo codes required.
2. Order Processing & Delivery Timelines
To ensure transparency, here is the breakdown of our order processing and delivery schedule:
| Stage | Timeline | Details |
| Order Cut-Off Time | 5:00 PM (EST) | Orders placed before 5:00 PM EST (Mon–Fri) begin processing the same day. Orders placed after this time or on weekends will begin processing on the next business day. |
| Handling / Processing Time | 1 to 2 Business Days | Monday to Friday. During this period, we verify your order, pack your items, and prepare the package for carrier pickup. |
| Transit Time | 3 to 5 Business Days | Monday to Friday. This is the estimated time it takes for the shipping carrier to transport your package to your doorstep. |
| Total Estimated Delivery Time | 4 to 7 Business Days | Monday to Friday (Processing Time + Transit Time). |
Note: We operate and process orders from Monday to Friday. Orders are not processed, shipped, or delivered on weekends or public holidays.
3. Order Tracking
Once your package is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery in real-time. Please allow up to 24 hours for the tracking information to update on the carrier's system.
4. Shipping Address Changes
If you need to modify your shipping address after placing an order, please email us immediately at support@wexlaywear.com before 5:00 PM EST. Once an order has entered processing or has shipped, we are unable to redirect the package.
5. Lost, Damaged, or Delayed Packages
If your shipment is delayed beyond the estimated delivery timeframe, or if your tracking status shows delivered but you haven't received your package, please contact us promptly. For damaged items, inspect your package upon arrival and notify us right away with clear photos so we can send out a replacement or issue a resolution.
Contact Information
-
Store Name: Wexlay Wear
-
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
-
Email Support: support@wexlaywear.com
-
Phone Number: +1 832-684-3502
-
Address: 4384 Silver Ln, Houston, Texas, United States