Shipping policy

At Wexlay Wear, we want you to know exactly when your order will arrive and what it will cost. Please review our shipping details below.

Free Standard Shipping

We offer free standard shipping on all orders within the contiguous United States (the 48 connected states and Washington, D.C.). There is no minimum order value and no promo code required.

The shipping cost shown at checkout will always be $0.00 for eligible addresses.

Where We Ship

We currently ship only within the contiguous United States.

We do not ship to:

Alaska or Hawaii
U.S. territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands)
APO/FPO/DPO military addresses
Any address outside the United States

If your address is outside our shipping area, you won't be able to complete checkout.

Delivery Timeline

All times below are in business days (Monday to Friday, excluding U.S. federal holidays).

Stage	Timeline	Details
Order Cut-Off	4:00 PM (CT)	Orders placed before 4:00 PM Central Time on a business day begin processing that day. Orders placed after the cut-off, on weekends, or on holidays begin processing the next business day.
Handling Time	1–2 business days	We confirm your order, check your shoes, and pack them for pickup.
Transit Time	6–8 business days	The time it takes the carrier to deliver your package after it ships.
Total Estimated Delivery	7–10 business days	Handling time + transit time.

Delivery dates are estimates. Weather, carrier delays, or peak holiday seasons may occasionally add a few days.

Order Tracking

As soon as your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package. Tracking information may take up to 24 hours to update after the email is sent.

You can also check your order status anytime on our Track Your Order page.

Changing Your Shipping Address

Please double-check your address at checkout. If you need to change it, email us at support@wexlaywear.com as soon as possible, before your order ships. Once an order has shipped, we are unable to change the delivery address.

We are not responsible for orders delivered to an incorrect address entered at checkout.

Delayed, Lost, or Missing Packages

If your order hasn't arrived within 10 business days of being placed, or if tracking shows "delivered" but you can't find your package, please:

Check with neighbors, your building's mail room, or around your property.
Wait 1 business day, as carriers sometimes mark packages delivered early.
Email us at support@wexlaywear.com with your order number.

We'll work with the carrier to locate your package and, if it can't be found, send a replacement or issue a refund.

Damaged Packages

If your package or shoes arrive damaged, email us within 7 days of delivery with your order number and clear photos of the box and the shoes. We'll send a replacement or issue a full refund at no cost to you. See our Refund Policy for details.